Accommodation Manager 4* Hotel

Noel Recruitment Group

Kilkenny

Main Duties: To ensure all accommodation department controlled areas have clear policies and procedures in place to ensure they are managed properly i.e. deep cleaning schedule and routine activities such as turning mattresses, deep cleaning showers etc. To ensure all staff in your departments comply with Hotel Policy regarding uniform and personal hygiene. To be aware of the day's business both in Room Occupancy, Special Requirements and VIP. To liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given. To issue keys, room lists, house assistant checklists and cleaning schedules to housekeeping. staff at the beginning of shift and collect and check them at end of shift. To check all work given to the Room Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to. To assist in the development and writing of departmental standards and improved systems. To actively train all staff to the standards agreed. To assist in recruiting new staff as required. To attend meetings and training sessions as required. To ensure all Maintenance work in Bedrooms, Laundry and Public Areas are rectified prior to returning rooms back to reception. To ensure Guest's and Hotel Laundry and Dry Cleaning is dealt with according to standard. To ensure all lost property is dealt with according to standard. To prepare rotas for Department in advance taking into account the business demand and to ensure that sufficient cover is available to meet these needs, To minimise wastage of materials and energy through careful monitoring of staff. To ensure all Housekeeping Staff is aware of day to day business. To maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards. To work in conjunction with the supervisors to ensure the smooth and efficient running of the department. To carry out a full Room check of every room to ensure it meets the agreed standard before returning the room to Reception as ready. (this standard varies for self-checkers. To inform Reception of Room status on an ongoing basis once rooms have been checked. To ensure that all Fire exits are kept clear at all times. To carry out any other reasonable request by management. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. To monitor customer complaints in liaison with other managers as necessary. To attend regular management meetings and hold regular staff meeting. To assist in the induction, training and development of staff in the hotel. To ensure company rules, policies and procedures are adhered to. To ensure the adequate timekeeping and attendance of staff members. To be aware of and comply with Hotel policy regarding. a) Fire. b) Health and Safety. c) Security. d) Hygiene. e) Customer Care. To report for duty on time and in the correctly presented uniform. To accept flexible work schedule necessary for uninterrupted service to Hotel guests. To attend all training courses as notified to you. To ensure that the company policies, the vision statement and departmental objectives are followed and utilised at all times. To adhere to hotel fire, emergency and security procedures. Perform other duties as required. INDDD. This job originally appeared on RecruitIreland.com.

2086 days ago