Cache of job #13909538

Job Title

Reservations Manager

Employer

Matrix Recruitment

Location

Waterford, Kilkenny

Description

What you need to know. You will work as a Reservations Manager for our client, a leading and renowned hotel in Co. Kilkenny. This is a permanent job with a competitive salary. Reporting directly to the Revenue Manager, you will manage the reservations department with the aim of maximizing profits to ensure a successful daily operation. Your new job. Key duties & responsibilities: Understanding and manage yield and daily pickup trends and comparisons against forecast and Budgets. Prepare Group forecast report for weekly Departmental meeting. Understanding, managing and updating both 3rd Party and Travel Agent extranet sites in order to monitor availability and rates. Managing Opera interface. To work to agreed budgets for the Hotel, ensuring that costs and expenditure are controlled at all levels. To be aware of budgeted rooms revenue and to work with the Revenue, Front Office and Sales teams to ensure delivery on targets. To attend Hotel Meetings as required, ensuring effective communication at all levels. To attend the above meetings in the absence of the Revenue Manager. To carry out the hotels customer relation policy. To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to Revenue Manager/General Manager if necessary. Ensuring the reservations team is dealing with telephone, e-mail and fax enquiries in a timely manner. Updating files and ensuring all correspondence are updated. To compile weekly rosters as required and check daily ensuring adequate cover in line with business levels. To fulfill your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto. What are we looking for? Previous experience in a similar role in the Hospitality sector – ESSENTIAL. The successful candidate must have previous experience working with Revenue, compiling for casts, trends and budgets. Report writing skills and strong communication skills. Superior computer skills, with experience with Opera a distinct advantage. Proactive and self-motivated. Flexibility is an essential requirement of this position with a strong ability to multitask. The ability to lead a team and motivate others. Previous experience recruiting, coaching and appraising a team. Must be an excellent team player as well as work well on their own initiative. Superior customer service skills and a good understanding of reputation management. Excellent planning and organisation skills. Apply for this job now or get in touch with Sarah O’Donnell on 051353825. Matrix Recruitment Group is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent. By applying, you are giving consent for Matrix Recruitment to contact you about this job. This job originally appeared on RecruitIreland.com.

Date Added

2110 days ago

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