Application Support Analyst - Co.Waterford
Our client, a Co.Waterford based company currently have a vacancy for an Application Support Analyst. The role would suit a recent IT graduate with industry experience in troubleshooting and SQL. The Role: Resolves support tickets and issues. Communicates recurring support issues to management. Communicates with customers on efforts and resolutions to tickets and issues. Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions. Design, develop and maintain/enhance manual and automated test cases. Identify and execute the required test cases for a given project. Participates in projects and contributes to the completion of projects. Seek additional assistance from third-party vendors when required. Identifies issues that require escalation to Product Owners. Improves customer relations and further develops customer confidence. Identify and understand the business needs of the affiliates and take appropriate decisions. Make suggestions to improve relations with our affiliates and to improve our systems. The Person: Experience in application support and troubleshooting. Experience in e-Commerce and web environments. Experience with SQL, mostly SELECT statements for data verification – Familiarity with Support Ticketing Systems. Communicate with development, project management and other QA resources effectively. Ability to communicate critical issues and resolution to users, affiliates, and Publishing Services teams. Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent. For immediate consideration please call Aoife on 051-878813 or email your CV to firstname.lastname@example.org in response to this job posting.
Waterford, Kilkenny, Wexford
114 days ago